- Shipping & Returns
Shipping & Returns
There is nothing quite like opening the brand new piece of car audio equipment you have been waiting for and getting ready to install it. Whether you are unwrapping component speakers or taking your powerful new amplifier out of the box for the first time we know it is an awesome feeling. Because of that we do not accept returns of opened items unless they are defective.
In the event you do receive a defective product we will happily accept the item back for exchange or refund of the purchase price within 30 days of receipt. Any item received back that is not defective will be charged a 15% restocking fee. Blowing your subwoofers due to trying to wake your neighbors up at 4am does not count as a manufacturer defect. That's abuse brotha.
Shipping charges are not refundable for any reason.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
What you need to know about shipping.
Although many orders are shipped the same day that we receive them, due to a variety of factors it can take up to 24 hours to process your credit card information and ship your order. UPS picks up shipments daily, Monday through Friday around 4:00 PM (Eastern Time). They DO NOT operate on weekends or holidays. If you place an order for shipping on Friday night, the next available shipping day is Monday.
Transit time depends on where you are located and which warehouse we ship your order from. IMPORTANT INFORMATION on expedited shipments such as Next Day Air, Second Day Air and 3- Day Select:
1.) The pickup day is not counted as a transit day.
2.) Weekend and holidays are not counted as transit days.
Example: If you place an order Friday evening for 3-Day Select shipment and the following Tuesday happens to be a holiday, your order will be processed for Monday shipment. Since Tuesday is a holiday, the first transit day is Wednesday, the second transit day is Thursday and the final transit (and delivery) day is Friday. It is important to understand this scenario for all expedited shipment methods.
To avoid delay in the processing of your order, please be sure to provide us with accurate credit card information (name as it appears on the card, billing phone number and address). If this information does not match exactly with what the credit card company has on file for you, you will need to be contacted for the correct information. Contact is normally to the email address that you have provided on your order form. If this information is not correct or you don't check your mail regularly, you may miss important correspondence from us regarding your order.
Although our shopping cart calculates shipping via UPS, we sometimes will ship via FedEx, USPS or another similar carrier. Each carrier has its' areas where service is better than another and we try to select the best service to get your order delivered in the most timely manner. In instances we use UPS or another carrier, the shipping charges will be exactly as calculated on our shopping cart.
Should you have any questions of when your order should arrive, please call or email us. Our customer service phone number is (732) 926-8900.